There are three types of parts offered by DEX Heavy Duty Parts: renovated, recycled, and surplus. One of DEX’s main goals as a company is to eliminate as much down time for a trucker as possible when a breakdownn or accident occurs. It’s no secret that time spent waiting on repairs is money lost for a driver. That’s why DEX’s parts solutions can be so pivotal when a trucker is faced with time off the road.
Darin Redmon, Manager of Operations at DEX Heavy Duty Parts, spoke about this issue on the Successful Driver Podcast, saying, “in the event they do have down time, we’re focused on that solution to get them back up and going.” DEX understands that their success as a company is determined by the success of their customers and, in order to be successful, a trucker’s wheels have to be turning.
“If they’re not moving, they’re not making money,” Darin shared with us. Knowing this, DEX focuses on this company motto; “we don’t sell parts, we sell Dexperiences.” The Dexperience, according to Darin, leans heavily on efficiency. Since time is money for a trucker, the total repair experience goes well beyond a part. That’s why DEX wants to make sure the process they offer is as streamlined as possible.
Curious to learn more about what DEX Heavy Duty Parts has to offer? The Successful Driver Podcast is featuring them in a five-episode series. The series continues this week with our third installment. Check out our DEX series playlist now to catch up on our previous episodes and make sure to subscribe to Arrow Truck Sales’ YouTube channel to get updates when a new episode goes live.