Effective July 31, 2023, Arrow Truck Sales will discontinue selling operations at our three Texas-based branches in Dallas, Houston, and San Antonio. All other Arrow branch locations in the United States and Canada will continue operations, business as usual. Arrow will continue to support our Texas customers on after-sales situations through our corporate customer service department.
The closure of these Arrow branches in Texas branches comes as a significant disappointment to Arrow, our employees, and our business partners and is an unfortunate loss to the overall trucking industry in the state of Texas. This closure is driven by Texas state regulations, which prohibit motor vehicle manufacturers from operating as a motor vehicle selling dealership. Arrow, a subsidiary of the Volvo Group, is classified in the state of Texas as a manufacturer, and thus is affected by this regulation.
In 2007, the company secured a temporary exception that allowed Arrow to continue operations through August 31, 2023. Now, with the expiration of that exception approaching, the company is working to orderly discontinue selling operations, in accordance with state regulations, while transitioning our employees, business partners, and customers as smoothly as possible. Employees who are open to relocation will be eligible for transfer to other Arrow locations. Business partners have been notified and are working in parallel to modify their own operations to adjust to this impact.
Existing customers will continue to communicate directly with Arrow’s Customer Service and Warranty department on any after-sales-related concerns. All Arrow warranties and third-party vehicle service contracts will be honored in accordance with sales agreements. Any related repair service will continue to be conducted by affiliated repair shops in the state of Texas, as they are not affected by this legislation. Customers with financing through our sister company, Transport Funding, will continue to be serviced without interruption. Texas customers interested in purchasing subsequent trucks from Arrow will be able to do so through other Arrow locations, outside of Texas. Additional information will be shared with existing customers over the coming months to ensure a smooth transition.
Arrow Truck Sales is committed to transitioning the operation as smoothly as possible, taking care of our customers throughout the process – as we have done for the 32 years we have been in business in Texas and the 73 years we have been in business overall – and will strategically consider our Texas customers in our future growth plans.
About Arrow Truck Sales, Inc.
Arrow Truck Sales was founded in 1950 and has grown to become the leading source of used medium and heavy-duty trucks in North America. In the year 2000, Arrow was purchased by Volvo Group North America. They have 18 locations spread throughout the United States and one in Canada. Arrow sells all makes and models of commercial trucks and holds the units they acquire to a high standard.
Arrow is a full-service truck buying experience – offering a wide selection of warranty and protection products. They own their own financing company – Transport Funding – making them a one stop shop for owner-operators. Arrow prides itself on a clear, simple, used truck buying experience. They stand by the trucks they sell and are up front and honest about the inventory they have on their lots.
For more information about who they are and the trucks they sell, visit www.arrowtruck.com.