What clear, simple used truck buying means

Arrow Truck Sales adopted the motto “Clear. Simple. Used Truck Buying.” in the last few years to emphasize what we believe is the core value of a successful used truck sales company.

What does that mean? Former President of Arrow Truck Sales and Regional Vice President at Mack Trucks Jeff Oldham helped establish the new identity at Arrow. He spoke with us on the Successful Driver Podcast about what that phrase means to him.

“I think ultimately comes down to being customer centric. They should know what they’re buying. And the ultimately have a choice in what, where, why and how they buy,” said Oldham. “I came from the tractor industry. (In the past) You bought a tractor by going to the dealer and that’s your only choice. What’s happening now is customers have a choice. And at the same time, customers have access to a massive amount of data.”

Arrow’s initiatives are built around not hiding from information. “Organizationally it’s our responsibility to make sure that ‘Clear. Simple. Used Truck Buying.’ means a truck may have a dig, may have a dent, may have a scratch,” said Oldham. “Let’s not hide from that. Let’s make sure we truly represent the way it is and meet the customers needs. Let’s be upfront and transparent.”

The long term benefit to Arrow’s relationship with customers is hopefully earned trust and business in the future. “We can hide from something and push a deal out, but that deal will haunt us forever,” said Oldham. “It’s not our opportunity to sell one truck. How does one deal turn into the next one?”

The motto means something a little different to everyone, as we’ll see in future episodes with Arrow employees. Oldham cut to the core, though. We are taking the side of the customer, so that the customer wants to come back and work with us again.

Watch the full episode with Jeff Oldham here: https://www.youtube.com/watch?v=aJOm57sXWJ0

5 Winter Driving Tips for Truckers to Stay Warm on the Road

Winter truck driving presents harsher conditions on the road than other times of the year. Not only do you drive in hazardous weather conditions like snow and ice, but you constantly deal with cold weather. A truck can only provide so much heat and comfort while on the open road.

Continue reading “5 Winter Driving Tips for Truckers to Stay Warm on the Road”

Security Basics for Truck Drivers

Every job comes with its own occupational hazards, and truck driving is no different. For instance, truck malfunctions can pose a health and safety risk. And just like a homeowner, a truck driver also has to take security precautions against vandalism, robbery, and similar criminal events.

Here are some of the basics of security concerns and precautions for truck drivers.

Why You Should Take Notice

Truck driving means that you’ll be isolated a lot of the time, and your truck will often be carrying valuable cargo. This can make criminals such as robbers consider you a worthwhile target. If thieves come after your cargo, you could sustain injuries in addition to suffering the financial loss of being robbed.

What Tools Can Help Improve Security

Improving your security on the road starts with awareness. According to the FBI, cargo theft incidents may cost up to a total of 30 billion dollars annually. Awareness of how cargo thieves and robbers operate can help you to keep your eyes open for any fishy scenarios and inform you of what to guard against.

Some tools to help you improve security include monitoring tools, locking tools, planning tools, and emergency tools. For example, GPS tracking is a monitoring tool that can help keep track of your truck at all times. It can be invaluable if your truck is ever stolen. You can also have GPS installed separately on the trailer of your truck in case thieves take just the trailer.

Other tools that can improve overall security include:

  • Camera systems that can catch video footage of traffic incidents or robbery, which could help apprehend criminals
  • Apps that provide community feedback on truck stops and parking locations, so you can choose the safest places to stop
  • Alarm systems for semitrucks that can provide sirens, panic buttons, starter kill switches, and other tools to fight truck theft

Combining several of these tools can provide a lot more options to not only prevent thefts but also help catch thieves if they do target your truck.

Which Precautions and Habits Can Thwart Criminals

Simple security precautions can help you avoid potentially dangerous situations and keep your truck from looking like easy pickings. In addition to using tools to enhance security, you can improve your situational awareness and establish habits that will help protect your truck from criminals.

Some examples of precautions and habits to use include:

  • Choosing only truck stops with a good reputation
  • Locking up securely every time you step out of the cab (including when you refuel)
  • Carrying plenty of insurance on your load
  • Parking your truck tail to tail with another truck so thieves can’t open the doors

Tandem driving may also help reduce vulnerabilities. When you have a second driver along, one of you can stay with the load at all times and thus avoid situations where your truck is unattended. In addition, you’ll be less isolated if you tandem drive.

Why Being Prepared for Emergency Situations Is Important

Your vehicle could be an easy target for cargo robbery if you end up stranded in an isolated location. Staying on top of emergency preparedness can help you avoid being stranded alone on the side of the road for long stretches of time.

The better prepared you are with tools and equipment, plus knowledge and technique to help you quickly get back on the road, the less likely you are to present an obvious target. So keep your toolbox well-stocked at all times in case your truck ever needs minor repairs, and make sure you have contact information ready for a reliable truck recovery company.

You should also be prepared for situations where someone else asks for emergency help. Never leave your truck to help someone out, since it could be a trap to lure you away from your cargo. Instead, offer to call 911 or a roadside assistance company. Criminals sometimes pose as stranded drivers in order to scam or even rob other drivers on the road.

What to Do if You Experience a Theft

Security advice often focuses solely on how to avoid being targeted for criminal activity. However, you should also prepare for the (hopefully very small) possibility of actually undergoing a robbery. If someone actually does target you and steal some of your cargo, your first priority should be personal safety: don’t do anything that would put you at risk of bodily harm.

However, if you ever do find yourself in this situation, there are several things you can do that could help bring the criminals to justice later. For example:

  • Watch and listen carefully so you can give the police a helpful statement later
  • If the criminals have a vehicle, check for a license plate number
  • Call 911 first, even before calling your dispatcher, as soon as the criminals leave

While truck driving will always come with some security risks, these steps can help you to bypass or minimize many of them, providing better protection for yourself and your truck. If you’re looking for a protection plan, get in touch with Arrow Truck Sales to discuss the extended warranties, roadside assistance plans, insurance, gap protection, and other plans we offer.

5 Tips for Better Sleep in a Long-Haul Sleeper Semi-Truck

When you’re on a long trucking journey, you must take the time to park, snooze, and get fully rested for extended driving on the road. As you plan your next big trucking trip, consider some tips to sleep better.

Whether you’re looking for a new semi-truck or need to change your habits, these tips can dramatically change your sleep schedule for the better.

1. Seek Out Sleeper Cab Features

A long-haul sleeper semi is built for sleeping on the road and becomes an essential part of cross-country trips. When you’re shopping for a truck, be on the lookout for a few key details. The first is the length of the bed. If you are a tall person, you do not want to cram your body into a small space.

Your legs will ache, you will not get the best rest, and it could negatively impact your whole trip. Find a sleeper cab with emphasis on the width and length of a bed so you can fit comfortably and sleep well.

You should also consider a sleeper cab with a permanent bed. Some cabs have conversion beds where a table transitions into a bed, but when you are ready to go to sleep, you do not want to constantly worry about transitioning the bed space. The base of a permanent bed will also provide more stability and comfort.

If you drive on your own, you may still consider a sleep cab with bunk beds. A flip down top bunk wouldn’t be an ideal option for sleeping but does provide plenty of extra storage. You can keep bags, clothes, and other items on the top bunk while the bottom bed remains open. When you’re ready to sleep, you can go to bed without delays.

2. Purchase a Mattress

The standard mattresses found in sleeper cabs are often pretty basic designs. Thankfully, many companies offer mattresses made for sleeper cabs. A lot of sizes are comparable to RV mattresses, but you should check the specific dimensions inside your truck before making a purchase.

A thicker mattress will provide more support and comfort. When you have something comfortable to sleep on, you will not have aches and pains from a bad night of sleep. You will drive more comfortably and not have to worry about leg cramps or neck pain.

3. Block Out Light

The driving schedule you follow could lead to different sleep times. In some cases, you may have to sleep during the days or in the afternoons before the sun sets. Use shades and light blockers to help keep all the natural light out of a sleeper cab. Even at night, street lights and head lights can create distractions as you try to sleep.

Some semi-trucks may have shades built in that you can shut when you’re ready to rest. Otherwise, you have the option to hang blackout curtains. Blackout curtains are designed to block out natural light and will provide a dark sleeping area. Our bodies react when exposed to natural light. The exposure will directly impact the circadian rhythm and could result in poor sleep.

Along with blocking out the main source of light from your truck cab, consider covering up small windows with curtains as well.

4. Manage Noise Control

Along with light, another impact on your sleep is excessive noise. At a rest stop alone, you will hear the highway traffic, other trucks starting up, and a random horn or two. Use noise control to help you sleep better and avoid the distractions. If you are constantly woken up while you sleep, you could suffer and feel more tired as you drive.

A battery-powered noise machine can help drown out other noise. For example, you can use white noise or a natural sound like rainfall. When you do use a noise machine, just ensure that your alarm is set at a louder volume so you can still wake up at the time you need to.

5. Use Climate Control Systems

On the extreme end of weather, you can have restless sleep if your cab is too hot or too cold. A proper climate management system will ensure you stay comfortable while on the road. For cold weather, you can not only have heat, but you can also pack a few extra blankets along for the trip.

On hot nights, you can rely on an air conditioner to cool the cab down and provide extra comfort. An auxiliary power unit built into the sleeper cab will typically provide you with the air conditioning so you do not need to run the air from the main engine of the truck.

By having both cooling and heating options, you can find the most comfortable settings for your sleep needs.

For more information on our semi-truck sleeper cabs, contact us at Arrow Truck Sales. We can help you find a truck ideal for your sleeping habits and comfort.

Why do some owner-operators fail?

A big rig truck driving during sunset.
No business venture has a 100% success rate unfortunately. Owner-operators in the used truck industry are no exception to that face. The obstacles they face may be different than other industries, but they still incur the same risks most small business owners do. As a used truck sales company our goal is to help remove or assist with any barriers that may be in the way. Continue reading “Why do some owner-operators fail?”

Tampering With Aftertreatment Systems Puts Your Business at Risk

Modern commercial vehicle aftertreatment systems have dramatically reduced harmful vehicle emissions and helped improve our air quality. But since their initial introduction, these systems have also contributed to more instances of mechanical breakdown and therefore, downtime. Recent changes in aftertreatment technology have significantly improved performance and reduced the number of failures but still, some are leery of the potential for failure that the aftertreatment system may introduce. For example, when the truck is producing emissions in excess of what is allowed under the Clean Air Act, the aftertreatment will shut the truck down, even if it is otherwise in good working order. Continue reading “Tampering With Aftertreatment Systems Puts Your Business at Risk”

Is purchasing a 6×2 chassis configuration the right choice for you?

When buyers begin the process of finding the right used truck for their business, many times they start by asking questions regarding price, miles, engine make, horsepower or other general spec-related inquiries. However, the first question they should be asking is how well this particular piece of equipment will perform while meeting your hauling needs and requirements. Continue reading “Is purchasing a 6×2 chassis configuration the right choice for you?”

What should owner-operators know about the used truck buying process?

When most owner-operators come into our dealerships they’re concerned about price (they want the best deal possible) and about the truck specs. The buying process can be difficult but it should be easy if you have a plan. Price is obviously very important, and you shouldn’t leave a dealership without asking their best price. But don’t ignore the important questions beyond just that will be the difference between success and disaster on the road. Continue reading “What should owner-operators know about the used truck buying process?”

Warning signs for owner-operators when talking to a truck dealer

What are the warning signs for owner-operators talking with dealers about their next truck purchase? There are a lot of things that could raise a red flag but one of the first things to think about is when you go into or call the dealership, make sure you’re not being pushed automatically into something you’re not comfortable with. If they’re not listening to you or listening to your unique situation, that can often be the first warning sign when working with a dealer or salesperson. Continue reading “Warning signs for owner-operators when talking to a truck dealer”

What’s the first question a used truck buyer should ask a dealer?


What’s the first question a used truck buyer should ask a dealer?

The first question is typically “what’s your best price?” There are several other questions that people will start with about inventory, financing, their warranty programs or what a truck sales company does to their trucks before selling them. Continue reading “What’s the first question a used truck buyer should ask a dealer?”