| Semi-Truck Driver Support
Emergency service that delivers peace-of-mind throughout the US and Canada
Think of Arrow Action Service (AAS) as your personal concierge service—a helpful voice providing strategic solutions that enable you to meet your commercial obligations in the event of a breakdown. From locating a qualified service provider, to arranging hotel accommodations, our semi-truck driver support program does everything possible to help you reach your destination on time.
Arrow Action Service is available to any truck operator, no matter what make of truck you drive.
Service capability extends beyond the truck to the trailer and refrigeration unit. We are staffed 24 hours a day, 365 days a year and offer customer support in seven languages: English, French, Spanish, Polish, Russian, German and Serbian.
Arrow Action Service has established national purchasing accounts with suppliers and service providers to secure the lowest possible pricing. We will also identify any components or repairs that may be covered under some manufacturers’ warranties (see an Arrow associate for details).
When you request assistance, we identify the closest, most qualified service provider from our network of 20,000+ service providers across North America. These preferred vendors then invoice Arrow Action Service, eliminating delays that sometimes occur while finances are being resolved.
In the event of an equipment breakdown, your primary concern should be getting your load moving and delivered on time. Once we receive your call, we can not only arrange for necessary repairs, but also load-forwarding, enabling you to uphold your delivery commitment.
Arrow Action Service is trained to handle any vehicle problem, whether the incident involves your tractor or trailer (including the refrigeration unit). From your initial call to the audit of the service invoice, we handle every detail, including repair payment through a credit card or Comcheck. AAS can also provide personal assistance such as booking hotel accommodations or making arrangements for a driver to return home in the event of an emergency.
Benefits of opting into Arrow Action Services semi-truck driver support program
Reduced Administrative Need
When Arrow Action Service handles a call for assistance, we can arrange for service providers, as well as handle initial payment for the services rendered. You will then receive a detailed invoice for all repair services once an approved form of payment is provided or on file with AAS.
AAS will provide you a web link that you can use to access your breakdown event via the internet. You can view updates and send messages back to AAS with comments and instructions.
Because we are in constant communication with our service providers, we can provide you updates as they occur. No surprises regarding the status of the service in progress.
Low Cost Assurance
For just $44 per breakdown occurrence (plus any repair costs incurred); you receive peace-of-mind knowing that someone is working for you during an emergency situation.
Learn more about Arrow Action Service
To speak with a representative about opting into our semi-truck driver support program, call 800-311-7144 and we’ll be happy to assist you further.
For your convenience, you can also contact us online outside of business hours!
For breakdown service, call 1-877-702-7769.
The information provided is for general reference only and subject to change without notice. Arrow Truck Sales is not responsible for typographical errors. Ask an Arrow sales associate or F&I manager for full details.