Arrow Frequently Asked Questions

Q: How long has Arrow been in business?
A: Arrow celebrated its 60th anniversary in 2010. Arrow was founded in 1950 in Kansas City, MO with a commitment to integrity, quality, value, and selection.

Q: How many locations does Arrow have?
A:Arrow has locations in nearly every major US city, as well as one in Toronto, Canada. Click here to view our locations.

Q: Does anyone own Arrow Truck Sales?
A: Arrow is a member of the Volvo Group of companies, along with Volvo Trucks North America and Mack.

Q: What if I can't find the truck I'm looking for?
A: Simply call 800-311-7144 to speak to one of our professional truck consultants. Our inventory includes units that may not currently appear on our web site. And if we can't find the truck you are looking for in our own inventory, we can query our business partners to help you find it.

Q: When I find the truck I want, can I see which branch it's at?
A: Yes, that information is shown in our inventory search. But since our transportation and logistics department can transfer a truck to any branch quickly, where a truck is located should not be a deterent to our customers.

Q: Can you help me with insurance?
A: Arrow does offer Physical Damage and Non-Trucking Liability options, underwritten by Great American Insurance Group and administered through Lockton Risk Services. Click here to find out more.

Q: Where do you get your trucks?
A: While many of our trucks come via fleet-maintained trade-ins, we do have a Purchasing division that works with other dealers, fleets and private carriers to procure a large selection of high-quality, low mileage trucks and trailers.

Q: Do you offer in-house financing?
A: Yes, every Arrow branch offers financing provided through our Transport Funding subsidiary. You can even apply online to get pre-approved.

Q: How much credit do I need? How much of a down payment?
A: Terms and conditions vary, so call 800-311-7144 to speak to one of our truck consultants, or simply apply online. There's no further obligation.

Q: What kinds of warranties do you offer on your trucks?
A: All qualifying Arrow trucks are covered by our exclusive 90-Day / 25K Mile ConfidencePLUS™ warranty. This comprehensive warranty covers the engine, transmission, rear-ends, injectors, fuel pump and much more! Arrow has also teamed up with NTP to offer the industry's best lineup of extended warranties - up to 4 years, 400,000 miles. Click here to learn more about our extended warranties.

Q: Do you speak Spanish and other languages?
A: Yes. Many of our truck consultants speak Spanish, and others speak Polish, Portuguese, German, French, Hindi, and Punjabi. Click here to find a consultant who speaks your language.

Q: Why can't I download or see PDF documents?
A: You need Adobe Acrobat Reader to view PDF documents. Click here to download Acrobat Reader, which is free.

Call 800-311-7144 for more information about Arrow Truck Sales, or download the brochure.